Same exact thing with me. They had all kinds of software/log on issues last year when i used them so i gave up on them. Wanted to play some Masters props so threw some money in yesterday. Made a couple bets and same as you, went to log on and mandatory PW reset. I didnt get the email waited on Live chat for an hour fell asleep. Tried again this morning, waited 90 mins and after all the verification etc they tell me i need to reset my PW. Yea no shit. I told them the delay was too long to get the email it was expired by time i get it. There solution was just keep trying and hopefully i will get Lucky. So thats what its come to hoping to get lucky to access your funds to bet with....NOT Lucky to win. I told them maybe Masters weekend isnt the best time to do a manadatory password reset, especially if your server has known issues and you have no backup options to help.
Sportsbook itself is solid, reputable with lots of options despite tiny limits. But for me personally not worth all the hoops to jump thru CS, etc. Completely unacceptable and absolutely ridiculous. Once again reminds me why i dont use these offshore places.